TKV99 terms of service Bangladesh

These TKV99 terms of service Bangladesh govern your access to and use of our website, mobile platform, betting features, casino services, payment tools, and related support channels. By visiting, registering, depositing, wagering, or withdrawing, you enter a legally binding agreement with us and confirm that you have read, understood, and accepted these rules in full. These terms work together with our Privacy Policy and Disclaimer. If you do not accept any part of this agreement, you must stop using the platform immediately. We may update these terms at any time, and your continued use after changes are posted means you accept the revised version.

1. Acceptance of Terms

By accessing our online casino, sportsbook, live gaming environment, mobile app, or any related service, you agree that these terms apply to every session, transaction, and communication. This TKV99 terms and conditions Bangladesh document forms the full contractual basis between you and us regarding use of the platform, unless a separate promotion, payment instruction, or policy states additional conditions. We reserve the right to amend, suspend, replace, or remove any part of the service or these terms at our sole discretion. Material changes may be notified through the platform or email, but it remains your responsibility to review the latest version before continued use.

2. Eligibility Rules

You may use our services only if you are at least 18 years old, have full legal capacity, and are legally permitted to participate under the laws applicable to you in Bangladesh. Underage gambling is strictly prohibited, and we may request documentary proof of age and identity at any time. You must not register or play while subject to an active self-exclusion, cooling-off restriction, or any similar account limitation. By opening an account, you confirm that your use of the site does not violate any law, court order, employment restriction, or personal legal obligation. If any eligibility condition is not met, your account may be suspended or closed.

3. Account and Security

To register, you must provide accurate, complete, and current personal information, including your real name, date of birth, and a valid bKash or Nagad phone number where applicable for account verification and payment processing. Only one account is permitted per person, household, device, payment source, and shared network environment unless we expressly approve otherwise in writing. Multi-accounting is prohibited and may result in closure of all related accounts, cancellation of bets, forfeiture of bonus funds, and withholding of balances where misuse is established. You are solely responsible for protecting your phone, password, PIN, one-time codes, and any other credentials associated with your account.

You accept full responsibility for all activity conducted through your account, whether authorized by you or caused by your failure to maintain security. We may require KYC verification before allowing deposits, withdrawals, bonus conversion, account changes, or continued access. Verification documents may include a government-issued photo ID such as a NID card or passport, proof of address, and proof that a payment method belongs to you. We may also request source of funds information where necessary for security or AML review. If information is false, misleading, expired, altered, or inconsistent, we may suspend the account until satisfactory clarification is provided through our support process or through Contact.

4. Deposits and Withdrawals

Our deposit terms and withdrawal rules are designed to support secure, efficient, and lawful transactions. Supported payment methods include bKash and Nagad for instant mobile banking transfers, Rocket for mobile financial transactions, and USDT or Tether for blockchain-based transfers where made available. The minimum deposit is ৳100 or the equivalent value in USDT at the time of transfer. Deposits are usually credited promptly after successful confirmation, but delays may occur due to provider processing, network congestion, compliance checks, or technical review. We do not accept third-party deposits, and any funds sent from a payment method not registered in your name may be rejected, reversed where possible, or held pending verification.

We do not charge deposit fees directly, although your payment provider, wallet operator, telecom service, or blockchain network may apply its own charges. Withdrawals for verified accounts are typically processed within 5 to 15 minutes, but this time is not guaranteed and may be extended where KYC, security checks, transaction monitoring, or system maintenance is required. Where possible, withdrawals must be returned through the same payment method used for deposit, subject to operational and compliance limits. Minimum and maximum withdrawal thresholds may apply by method, account level, or risk profile. We reserve the right to delay, limit, reject, or cancel any withdrawal that appears suspicious, inconsistent with normal play, linked to bonus abuse, or subject to AML review.

5. Bonuses and Promotions

Any bonus, cashback offer, reload reward, VIP incentive, or promotional credit is subject to specific bonus terms in addition to this TKV99 user agreement Bangladesh. Before bonus-derived funds become eligible for withdrawal, you must complete the applicable wagering requirements stated in the relevant offer. The multiplier may vary by promotion, such as 10x, 20x, or 30x, and the exact condition shown in the offer controls. Bonuses may expire if not used within the stated time, and expired or unused promotional balances may be removed from your account without further notice. Only one bonus may be claimed per person, household, IP address, device, and payment source unless expressly allowed.

Not all games contribute equally toward wagering requirements, and some products, betting markets, or play styles may be excluded entirely. Maximum bet limits may apply while a bonus is active, and exceeding those limits may cause the promotion, related winnings, or both to be voided. We may investigate hedging, low-risk cycling, coordinated play, account linking, or any pattern that indicates bonus exploitation rather than genuine recreational use. If abuse is reasonably suspected, we may remove the bonus, confiscate associated winnings, restrict future promotions, or close the account. We may modify, suspend, or cancel any promotion at our discretion, provided that such action does not affect rights already lawfully settled under confirmed bonus terms.

6. Responsible Gambling

We support responsible gambling and expect all users to treat betting and casino play as entertainment rather than a source of income or guaranteed returns. You are encouraged to monitor your spending, session length, and emotional response to wins and losses. Deposit limits may be requested on a daily, weekly, or monthly basis through support, and we can also apply cool-off periods of 24 hours, 7 days, or 30 days upon request. Self-exclusion may be requested temporarily or permanently through our Telegram support channels, and during an active exclusion you must not attempt to open a new account. Additional guidance is available on Responsible Gambling.

We may provide reality check reminders to help you track session duration and maintain awareness of time spent on the platform. Parents and guardians are encouraged to use device controls, password protection, and parental filtering tools to prevent minors from accessing gambling content or payment apps. If you believe your gambling behavior is becoming difficult to control, you should seek professional support and consider immediate restriction measures. We may refuse service, limit access, or assist with exclusion where player safety concerns arise. Any responsible gambling tool is intended to reduce risk, but you remain responsible for managing your account behavior and for providing accurate information when requesting protective measures.

7. Prohibited Activities

The following conduct is strictly prohibited and may result in immediate termination, forfeiture of funds, cancellation of bets, restriction of services, and legal action where appropriate: fraud, identity theft, use of stolen credentials, chargebacks, false statements, document forgery, multi-accounting, collusion, chip dumping, manipulation of game outcomes, use of bots or scripts, exploitation of software bugs, unauthorized access to another account, and abusive or threatening behavior toward staff or other users. Any attempt to interfere with platform integrity, payment systems, promotional mechanics, or security controls will be treated as a serious breach of casino terms Bangladesh and may be reported to relevant authorities.

We operate AML and fraud prevention procedures and may monitor account behavior, transaction flows, gameplay patterns, device signals, and identity records to detect suspicious activity. If we reasonably suspect money laundering, terrorist financing, sanctions exposure, account farming, or criminal misuse of the service, we may suspend the account without prior notice while an internal review is conducted. We may request enhanced KYC, source of wealth, source of funds, or additional payment evidence before taking further action. You must cooperate fully with any compliance review. Failure to cooperate, or any attempt to evade monitoring through proxies, false identities, or third-party wallets, may lead to permanent closure and reporting obligations.

8. Intellectual Property

All platform content, including text, graphics, interface elements, software, databases, branding, logos, audio, video, and design components, is owned by us or licensed to us and is protected by applicable intellectual property laws. You receive a limited, revocable, non-transferable right to access the service for personal, non-commercial use only. You must not copy, reproduce, modify, scrape, frame, republish, distribute, sell, reverse engineer, or create derivative works from any part of the platform without prior written consent. Third-party game providers integrated into the service, including JILI, PG Soft, Pragmatic Play, Spribe, and Evolution Gaming, retain all rights in their own software, marks, and content.

9. Liability Limits

The service is provided on an as is and as available basis. While we aim to maintain reliable access, we do not guarantee uninterrupted availability, continuous compatibility, or error-free performance across all devices, browsers, apps, networks, or payment channels. To the maximum extent permitted by applicable law, we disclaim liability for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of opportunity, loss of data, business interruption, or reputational harm arising from your use of the service. You accept full responsibility for gambling decisions, betting outcomes, and any losses resulting from your participation in games or sports wagering.

Without limiting the generality of the above, we are not liable for delays caused by telecom operators, internet failures, blockchain congestion, banking interruptions, force majeure events, or actions taken in compliance with security, legal, or regulatory obligations. If a technical malfunction, pricing error, settlement issue, or obvious system fault affects a wager, game round, bonus, or balance, we reserve the right to correct the error and void affected transactions where necessary to restore the intended position. Our aggregate liability to you, for all claims arising from or related to the service, shall not exceed the total amount of your net deposits made during the 90 days immediately preceding the event giving rise to the claim.

10. Account Termination

You may request account closure at any time by contacting support, and any remaining eligible balance may be withdrawn subject to completion of KYC, settlement of open bets, reversal of restricted bonus funds, and verification that no investigation is pending. We may terminate, suspend, or restrict your account immediately if you violate these terms, fail verification, engage in fraud, misuse promotions, submit false documents, create compliance risk, or if closure is required for security, legal, operational, or regulatory reasons. We may also close accounts that remain inactive for 12 months or longer, subject to any necessary account review and lawful handling of remaining balances.

11. Law and Disputes

This agreement is governed by the rules and contractual principles we apply to the operation of the platform for users in Bangladesh, subject to any mandatory legal requirements that cannot be excluded. If a dispute arises, you agree to first contact us and attempt an informal resolution by providing full account details, transaction references, and a clear summary of the issue. If the matter is not resolved informally, the parties agree to attempt mediation before proceeding further. Any unresolved dispute shall then be submitted to binding arbitration conducted in English on an individual basis only, and not as part of any class, collective, or representative action.

12. Changes to Terms

We may revise these terms at any time to reflect operational updates, payment method changes, security requirements, legal developments, responsible gambling measures, or product adjustments. Unless otherwise stated, changes become effective immediately upon posting on the platform. Where we consider a change material, we may also notify users through on-site messages, account notices, or email, but your obligation to review the current version remains ongoing. If you continue to access the site, mobile services, deposit, wager, or request withdrawals after revised terms are published, that continued use constitutes your acceptance of the updated agreement. If you do not agree, you must stop using the service and request account closure.

13. Contact and Support

Our customer support service is available 24 hours a day, 7 days a week, in both Bengali and English to assist with account access, KYC, deposit terms, withdrawal requests, bonus terms, responsible gambling controls, and dispute submissions. We aim to respond to standard enquiries within 24 hours, although complex verification, payment tracing, or compliance matters may require additional time. For the fastest assistance, you should contact us using the official channels listed on Contact or through the authenticated support options available after Login. To protect account security, we may ask verification questions before discussing balances, payment details, or account changes.